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At Kay's Risqué, we stand by the quality of all our Products. Should you have any issue with your purchase, please check FAQ's link for our product information or email us.
If this does not solve the problem, please first register an account, and follow the instructions to complete a warranty claim filling out all information.
To activate your warranty, go to the log-in section of our website, then register your product. Please keep your original purchase receipt/ confirmation as evidence that yourclaim date falls within the warranty period. If you purchased your product on our website, we already have your proof of purchase on file.
Kay's Risqué vibrating products are high quality and are back by a ONE TIME - 1-year warranty after the original purchase. A 1 year warranty logo is present under product description that are valid for warranty.
All items sold are intended for adults 18 and older only. Kay's Risqué Toy Boutique warrants vibrating pleasure toys against defects due to faulty workmanship or materials. Suppose you discover a defect, be sure to notify us right away during the warranty period. In that case, Kay's Risqué will at its discretion, replace the motorized pleasure toy free of charge, not including the shipping cost.
Our warranty covers working parts that affect the function and quality of the motorized pleasure toy. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse, or neglect. Any attempt to open or take apart the item (or its accessories) will void the warranty.
Claims under warranty must be supported by reasonable evidence (this will include description on problem with pictures) on the date of the claim within the warranty period. Instructions can be found on the warranty page.
If you experience any problems with your pleasure object, have any questions regarding its operation, or believe you are eligible for a warranty claim, please contact at support@kaysrisque.com.
Please Note: Warranty claims can take up to 5 days to be fulfilled. This warranty is only good for one time.